- Returns and exchanges due to the customer changing his or her mind are not accepted.
- Returns and exchanges due to a product defect/shipping error are accepted within 3 months after the order has been received or within 30 days after the customer becomes aware of the defect/error.
- If the value of the product has been reduced in any way
* Damage (stains, tears, creases, etc.) to packaging, product, complimentary gifts, or components; signs of use, etc.
* Smell of cigarettes, perfume, deodorants, etc.
* Removal of product barcodes, alteration of product, etc.
* All complimentary gifts originally included with the product must also be returned when making a return or exchange. If these complimentary gifts are not returned, the return/exchange will not be accepted.
- If the value of the product has been conspicuously reduced from the customer’s use or consumption.
(includes partial use or consumption of product)
- Products designated as non-returnable on the product page
(custom-made items, discounted products, music albums, etc.)
- Damage to the packaging of reproducible products (DVDs, music albums, books, magazines, image compilations, etc.)
- If the customer is returning the product due to differences in color between the actual product and the product as pictured onscreen
(slight color variations are the result of differences in photographic lighting and/or screen resolution)
- If the customer is returning the product due to differences in print or pattern between the actual product and the product as pictured on-screen
- If a request for a return or exchange has been rejected and the purchaser has still returned the product, or an order has been returned without an accepted return request.
- Accessories (shoes, bags, etc.) cannot be returned or exchanged.
- The following are not considered valid reasons for a refund.
* Products manufactured without a tag or label
* Creases or scratches that have occurred during shipping
* Unsatisfactory quality associated with mass production (incomplete finish)
* Damage to packaging (damage to packaging is not considered a product defect)
- Product exchanges for domestic customers who have changed their mind within the designated period are subject to stock availability. All returns and exchanges will be processed in accordance with Korea’s Act on the Consumer Protection in Electronic Commerce, Etc.
